Shipping policy

Effective Date: 12 October 2026

At luccas.shop, we aim to deliver your Fashion & Apparel purchases in a reliable and timely manner. This Shipping Policy explains our shipping coverage, delivery costs, order processing times, estimated delivery periods, and shipping procedures.

1. Shipping Coverage

We currently offer shipping throughout France.

Orders are delivered to the shipping address provided by the customer during checkout. Please ensure that your name, street address, postal code, city, and contact details are accurate and complete when placing your order.

If you enter an incorrect or incomplete address, please contact our customer support team as soon as possible. Address changes may not be possible once an order has been dispatched.

2. Shipping Costs

We offer free shipping throughout France.

No standard shipping fee is charged for eligible deliveries within our stated shipping coverage. The final order total and any applicable charges will be displayed at checkout before you complete your purchase.

We will not introduce undisclosed shipping charges after an order has been placed.

3. Order Cut-off Time

Our daily order cut-off time is 2:00 PM Central European Summer Time (CEST).

Orders placed before the cut-off time are generally eligible to begin processing according to our normal handling schedule.

Orders placed after the cut-off time may begin processing on the next business day.

Orders placed on weekends or public holidays may be processed on the next business day.

4. Order Processing and Handling Time

Our standard order handling time is 1–2 business days.

During this period, we prepare your order for dispatch, verify the relevant order details, and complete the necessary fulfilment procedures.

Processing times may occasionally be affected by public holidays, unusually high order volumes, payment verification, or other operational circumstances.

You will receive an order confirmation after your purchase is successfully submitted. A separate shipping confirmation may be provided when your order has been dispatched.

5. Shipping and Transit Time

After an order has been processed and dispatched, the estimated transit time is 3–4 business days.

Our standard shipping estimates are:

Order handling time: 1–2 business days.
Transit time: 3–4 business days.
Estimated total delivery time: 4–6 business days.

These estimates apply to deliveries within France and are calculated in business days. Weekends and public holidays may affect the actual delivery date.

Delivery times are estimates rather than guaranteed delivery dates. Delays may occur due to weather conditions, transport disruptions, high seasonal demand, or other circumstances outside our reasonable control.

6. Order Tracking

Where tracking information is available, we will provide the relevant details after your order has been dispatched.

You can use the tracking information supplied to check your shipment's progress and delivery status.

If you have not received tracking information or need assistance locating your order, contact our customer support team with your order number.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If you notice an error in your shipping address, contact us as soon as possible at Info@luccas.shop.

We will do our best to assist with corrections before dispatch. However, once an order has been shipped, we cannot guarantee that the address can be changed.

Additional delays may occur if a shipment cannot be delivered because the address is incorrect or incomplete.

8. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period of 4–6 business days, please contact our customer support team.

Provide your order number and any available tracking information so that we can review the shipment status and assist you.

We will investigate available delivery information and explain the next steps. Where a delivery failure, loss, or delay gives rise to a remedy under applicable law, we will comply with the relevant legal requirements.

9. Delivery Issues and Damaged Parcels

If your parcel arrives visibly damaged or your order contains an incorrect or damaged product, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the parcel or product where available.

We will review the circumstances and assist with the appropriate next steps under our Return Policy and applicable consumer protection laws.

Nothing in this policy limits your statutory rights concerning products that are damaged, defective, or not delivered as required by law.

10. Delivery Attempts and Unsuccessful Deliveries

Please ensure that someone can receive your parcel at the delivery address where necessary and follow any instructions supplied by the carrier.

If a delivery attempt is unsuccessful, the carrier may provide further instructions, arrange another attempt, or direct you to an appropriate collection location, depending on its procedures.

If your parcel is returned to us because delivery could not be completed, please contact our support team. We will review the circumstances and discuss the available options in accordance with applicable law.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number.

We will review whether the order can be cancelled before dispatch. Once an order has been shipped, you may need to follow our Return Policy or exercise any applicable statutory right of withdrawal.

Any refund due following cancellation will be handled in accordance with our Refund Policy and applicable law.