Return Policy

Effective Date: 12 October 2026

At luccas.shop, we want you to have a positive shopping experience. If you are not satisfied with your Fashion & Apparel purchase, you may request a return in accordance with the terms outlined below and applicable French and European Union consumer protection laws.

1. Return Window

We offer a 30-day return window from the date you receive your order.

To initiate a return, please contact our customer support team within this period and provide your order number and the details of the product you wish to return.

Our voluntary 30-day return policy does not limit any statutory consumer rights that may apply to your purchase.

2. Return Conditions

To help us process your return, please follow these guidelines:

Products should be returned in their original condition, with original packaging, labels, and accessories where reasonably available.
Products should not have damage caused by misuse or handling beyond what is necessary to inspect their nature, characteristics, and functioning.
Please provide your order number or other reasonable proof of purchase.
Contact our support team before sending an item back to receive the correct return instructions.

These conditions will be applied in accordance with applicable law and will not restrict your statutory rights concerning defective or non-conforming products.

3. How to Request a Return

Follow these steps to return an item:

Contact us at Info@luccas.shop or through our website's live chat.
Provide your order number, the product details, and the reason for your return.
Wait for our customer support team to provide the return instructions and confirmed return address.
Package the product securely and follow the instructions provided by our team.
Keep your return shipping receipt or tracking details until the return process is complete.

Please do not send a return to an unconfirmed address.

4. Return Shipping Costs

We offer free returns for eligible return requests.

Please contact our support team before shipping your item back so we can provide the appropriate return arrangements.

No restocking fee will be charged for eligible returns under this policy.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs where available. Our team will review your request and explain the next steps.

Your statutory rights concerning defective or non-conforming goods remain unaffected by this policy.

6. Exchanges

If you would prefer a different size, colour, or product, please contact our support team to ask about an exchange.

Exchanges are subject to product availability. If an exchange is unavailable, our team can explain the available return options.

7. Right of Withdrawal

Under French and European Union consumer law, customers generally have a statutory 14-day right of withdrawal for online purchases, subject to specific legal exceptions.

The withdrawal period for goods generally begins when you or a person you designate, other than the carrier, receives the goods.

To exercise this right, notify us of your decision within the applicable period by emailing Info@luccas.shop with a clear statement of your intention to withdraw from the purchase.

Where applicable, you generally have a further 14 days after notifying us to send the goods back. Statutory exceptions may apply to certain products, including qualifying personalised goods and certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

Our 30-day return window does not replace or reduce your statutory consumer rights.