Contact information

At luccas.shop, we are committed to providing helpful customer support and a straightforward shopping experience. Whether you have a question about our Fashion & Apparel products, need assistance with an order, or require information about shipping, returns, or refunds, our team is here to help.

How Can We Help You?

You can contact us for assistance with the following:

Product Enquiries: Get information about our available Fashion & Apparel products.
Order Assistance: Ask questions about your order confirmation or order status.
Shipping and Delivery: Get help with delivery estimates, tracking information, or shipping issues.
Returns and Refunds: Learn how to request a return or enquire about a refund.
Payment Support: Get assistance with payment-related questions concerning purchases made through our Stripe checkout.
General Enquiries: Contact us with other questions about shopping at luccas.shop.

Contact Information

Email Support

For general questions, order assistance, or policy enquiries, email us at:

Info@luccas.shop

Please include your order number when contacting us about an existing purchase. Do not include your full payment card number or security code in your message.

Live Chat Support

Our website's live chat support is available 24 hours a day, 7 days a week for customer enquiries.

Customer Support Hours

Monday – Friday, 9:00 AM – 5:00 PM Central European Summer Time (CEST).

We aim to respond to enquiries as promptly as possible. Response times may vary depending on the nature and volume of requests.

Shipping and Order Information

We offer free shipping throughout France.

Our standard estimated delivery schedule is:

Order cut-off time: 2:00 PM CEST.
Order handling time: 1–2 business days.
Transit time: 3–4 business days.
Estimated total delivery time: 4–6 business days.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can assist you.

Returns and Refunds

We offer a 30-day return window and free returns for eligible requests, subject to our Return Policy and applicable consumer protection laws.

Our standard refund processing time is 4–6 business days after a refund has been approved and is ready for processing. Your bank or payment provider may require additional time to make the funds available.

For detailed information, please review our Return Policy and Refund Policy.