Payment policy

Effective Date: 12 October 2026

At luccas.shop, we aim to provide a secure, clear, and convenient payment experience for every customer. This Payment Policy explains the accepted payment method, payment processing procedures, order confirmation, pricing, refunds, and other payment-related terms applicable to purchases made through our website.

By placing an order on luccas.shop, you agree to the payment terms outlined below.

1. Accepted Payment Method

We accept payments exclusively through Stripe.

Customers can complete their purchases using the payment options made available through our Stripe checkout. The availability of individual card types or other payment options depends on the payment methods enabled at checkout.

No alternative payment methods are accepted unless officially introduced and displayed on our website.

2. Payment Processing

All payments are processed through Stripe's payment processing services.

When you place an order, you must provide accurate and complete payment information and any additional details requested during checkout. Your payment may be subject to verification or authentication by Stripe or your card issuer.

We do not intentionally store complete payment card details on our own systems when these details are processed through Stripe.

Payment processing is subject to Stripe's applicable terms, security procedures, and privacy practices, as well as any requirements imposed by your payment provider.

3. Product Prices and Currency

All product prices and applicable charges are displayed on our website before you complete your purchase.

Customers should review the product price, selected items, quantities, shipping details, and final order total before submitting payment.

Our store offers free shipping throughout France. No standard shipping fee will be added to eligible orders delivered within France.

Any applicable taxes or other charges will be displayed or explained as required by applicable law before an order is completed.

Unless otherwise stated on the relevant product page or at checkout, the price displayed for a product is the price applicable to that purchase.

4. Order Confirmation

After you successfully submit an order and the payment has been authorised or confirmed, we will send an order confirmation to the email address provided during checkout.

The confirmation typically includes your order number, purchased items, order total, and relevant order information.

An order confirmation email does not necessarily mean that an order has already been dispatched. Orders must still undergo the applicable processing and fulfilment procedures.

If you do not receive a confirmation email, please check your spam or junk folder before contacting our customer support team.

5. Payment Authorisation and Failed Payments

Orders may be processed only after the required payment authorisation or confirmation has been received.

A payment may fail or be declined because of incorrect payment details, insufficient funds, bank restrictions, additional authentication requirements, or other reasons determined by Stripe or your payment provider.

If your payment fails, please verify your payment information and follow the instructions provided during checkout. You may also contact your card issuer or Stripe where appropriate.

We cannot guarantee that every payment attempt will be approved, as payment authorisation decisions may be made by third-party financial institutions.

An order with an unsuccessful payment may remain unconfirmed, be delayed, or be cancelled if payment cannot be completed.

6. Order Cut-off and Processing Time

Our daily order cut-off time is 2:00 PM Central European Summer Time (CEST).

Orders placed before the cut-off time are generally eligible to begin processing according to our normal schedule. Orders placed after the cut-off time may begin processing on the next business day.

Our standard order and delivery estimates are:

Order handling time: 1–2 business days.
Transit time: 3–4 business days.
Estimated total delivery time: 4–6 business days.

These estimates apply to deliveries within France and may vary due to weekends, public holidays, payment verification, or circumstances outside our control.

Successful payment does not mean that the order has already shipped. Shipping confirmation will be provided when applicable.

7. Payment Security

We take reasonable steps to protect customer and transaction information.

Payments are handled through Stripe's payment infrastructure, which applies its own security and payment processing measures. Customers should provide payment information only through the designated checkout process on our website.

We will never ask you to disclose your account password or full payment card details through ordinary customer support messages.

If you notice a suspicious transaction or believe your payment information has been compromised, contact your payment provider promptly and notify our customer support team where the transaction relates to an order placed with luccas.shop.

8. Refunds and Payment Reversals

We offer a 30-day return window and free returns, subject to our applicable Returns and Refunds Policy and consumer rights under French and European Union law.

Approved refunds will generally be processed within 4–6 business days once the refund request has been approved and is ready for processing.

Refunds are normally issued through the original payment method, where supported by Stripe and the relevant payment provider.

After we initiate a refund, the time required for the funds to appear in your account may depend on Stripe, your bank, or your card issuer. This additional posting time may be outside our control.

Where a payment has been cancelled, reversed, or refunded, the corresponding order records may be updated to reflect the transaction status.

Nothing in this policy limits any mandatory refund or reimbursement rights you may have under applicable law.

9. Order Cancellation and Payment Adjustments

If you need to request an order cancellation, please contact our customer support team as soon as possible and provide your order number.

Cancellation requests are subject to the order's processing and dispatch status and applicable legal requirements.

If an order is successfully cancelled and a refund is due, we will arrange the refund through the original payment method where possible.

If an order has already been dispatched, the applicable return procedure may need to be followed instead.

We reserve the right to investigate suspected fraudulent activity, payment irregularities, or pricing errors and to take appropriate action in accordance with applicable law and our other store policies.

10. Incorrect Charges and Payment Enquiries

If you believe that you have been charged an incorrect amount, charged more than once, or billed for an order you did not place, please contact us promptly.

When contacting customer support, include your order number, the transaction date, and a description of the issue. Do not send your full payment card number or security code by email or live chat.

We will review the available order and payment information and work with the relevant payment provider when necessary.

If you suspect unauthorised activity on your card, you should also contact your bank or card issuer without delay.

11. Taxes and Legal Requirements

Prices, taxes, invoices, and payment records are handled in accordance with applicable French and European Union requirements.

Where required, relevant tax information will be provided during checkout or on the applicable invoice.

Customers are responsible for reviewing their order details before completing payment. We will not impose undisclosed charges that are prohibited by applicable law.

12. Changes to This Payment Policy

We may update this Payment Policy when our payment procedures, business operations, or legal requirements change.

Any revised policy will be published on this page with an updated effective date. Changes will apply in accordance with applicable law and will not remove rights that customers are legally entitled to retain.

We encourage customers to review this page before making a purchase.

13. Contact Us

If you have any questions about payments, failed transactions, order charges, cancellations, or refunds, please contact our customer support team using the details below.