Last Updated: October 13, 2026
1. Overview
Welcome to luccas.shop. These Terms of Service govern your access to and use of our website and the purchase of products through our online store. Throughout these terms, “we,” “us,” and “our” refer to luccas.shop, operated by RIBERA.
By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website. If you do not agree with these terms, please do not use our website.
2. Business Information
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Store Name: luccas.shop
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Legal Business Name: RIBERA
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Business Address: 29 Rue du Roi de Sicile, 75004 Paris, France
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Email: Info@luccas.shop
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Contact Number: +142770222
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Live Chat Support: Available 24/7
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Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM
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Time Zone: Central European Summer Time (CEST)
3. Eligibility and Website Use
By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. If you place an order on behalf of another person or an organization, you confirm that you have the authority to do so.
You agree not to use our website for unlawful purposes, attempt to interfere with its operation, submit fraudulent orders, or misuse any website content or services.
4. Products and Descriptions
We make reasonable efforts to display product descriptions, colours, images, and other information as accurately as possible. However, the appearance of a product may vary slightly depending on your screen settings, lighting, or device.
Product availability, sizes, materials, and other specifications are subject to the information displayed on the relevant product page. Please review the product details carefully before placing an order.
If a product description or listing contains a material error, we will address the issue in accordance with applicable consumer protection laws.
5. Prices and Payments
All prices and applicable charges are displayed on our website before you complete your purchase. Any applicable delivery charges or other fees will be disclosed before you submit your order.
We accept payments through Stripe. Available payment methods depend on the options presented during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method. Orders may be subject to payment verification and fraud-prevention checks.
If a pricing or listing error is identified, we will contact you where appropriate and handle the matter in accordance with applicable law. We will not disregard your statutory consumer rights.
6. Orders and Order Acceptance
After placing an order, you may receive an order confirmation by email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.
We reserve the right to review or decline an order where there is a legitimate reason, such as suspected fraud, payment authorization failure, incorrect product information, or stock unavailability. Where payment has been taken for an order that cannot be fulfilled, we will arrange an appropriate refund.
Please ensure that your contact details and delivery address are accurate when submitting your order.
7. Shipping and Delivery
We currently offer free shipping throughout France.
Our estimated delivery schedule is:
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Order Handling Time: 1–2 business days
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Transit Time: 3–4 business days
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Estimated Total Delivery Time: 4–6 business days
Delivery estimates begin after the order has been processed and are not guaranteed delivery dates. Delays may occur due to carrier operations, public holidays, weather, or other circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant delivery issues and assist customers with order enquiries. Applicable statutory rights relating to delivery delays and undelivered orders remain unaffected.
8. Returns, Exchanges, and Refunds
We offer a 30-day return period and free returns in accordance with our Return Policy.
Eligible items may be returned subject to the applicable return conditions. Please contact us at Info@luccas.shop for return instructions before sending an item back.
Refunds are generally processed within 4–6 business days after the return has been received and assessed, where applicable. The time required for funds to appear in your account may also depend on your payment provider.
These timeframes do not limit any longer or otherwise different rights or deadlines provided by applicable law, including statutory withdrawal rights for eligible online purchases in France and the European Union.
Please consult our separate Return Policy and Refund Policy for further details.
9. Consumer Rights
Nothing in these Terms of Service is intended to exclude, restrict, or replace any mandatory consumer rights available under French or European Union law.
Where applicable, consumers benefit from statutory protections concerning conformity of goods, remedies for defective products, and withdrawal from eligible distance purchases.
Any contractual provision that conflicts with mandatory consumer protection law will be applied only to the extent legally permitted.
10. Intellectual Property
Unless otherwise stated, the content on this website, including text, product descriptions, logos, graphics, photographs, page layouts, and other materials, is owned by or used with permission by luccas.shop.
You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.
11. Third-Party Services
Our website may use third-party services to support payment processing, website operation, analytics, or other functions. These services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or policies of third-party websites, except where responsibility cannot lawfully be excluded.
12. Website Availability and Accuracy
We aim to keep our website available and its information accurate. However, uninterrupted access cannot be guaranteed. Maintenance, technical issues, security measures, or circumstances beyond our control may occasionally affect website availability.
We may update product information, website features, or these terms when necessary, subject to applicable law and any requirements concerning changes to existing orders or agreements.
13. Limitation of Liability
To the extent permitted by applicable law, luccas.shop will not be liable for losses arising from improper use of the website or circumstances outside our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or mandatory consumer rights.
14. Personal Information and Privacy
We process personal information in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
Please review our Privacy Policy to understand how personal information is collected, used, stored, and protected when you browse our website or place an order.
15. Governing Law and Disputes
These Terms of Service are subject to applicable French law, without prejudice to mandatory consumer protection provisions that may apply in the consumer's country of residence.
If a concern arises, we encourage you to contact us first so that we can attempt to resolve it. Consumers retain any rights they have to use competent courts, consumer dispute-resolution mechanisms, or other remedies available under applicable law.
16. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes to our business, website, or legal obligations. The updated version will be published on this page with a revised “Last Updated” date.
Changes will apply as permitted by law and will not remove rights that consumers have already acquired.
17. Contact Us
If you have questions about these Terms of Service, an order, or our website, please contact us:
Store Name: luccas.shop
Legal Business Name: RIBERA
Business Address: 29 Rue du Roi de Sicile, 75004 Paris, France
Email: Info@luccas.shop
Contact Number: +142770222
Live Chat Support: Available 24/7
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)